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refund & satisfaction policy

 

return policy with Upstyla

return policy with seller

2nd tier purchase protection

shop with confidence



return policy with Upstyla

Upstyla understands the anxiety associated with purchasing items online and not being able to try them on prior to your purchase. Or worst, the item you’ve received doesn’t match the description. To give you peace of mind with your online purchases, Upstyla offers a Satisfaction Warranty. Items that qualify may be exchanged or returned for a full refund with shipping cost reimbursement both ways.

how it works

Items that are listed as new, either with tags or without tags, qualify for the Satisfaction Warranty. Satisfaction Warranties must be purchased at the same time when you check out with the item. Satisfaction Warranties are only available when offered by the seller at their option. The Satisfaction Warranty may be for refund only, exchange only, or either refund or exchange at buyer’s option. When you check out, you will be given the option to add a Satisfaction Warranty to the item you purchase, if offered for the item by seller. The terms of the Satisfaction Warranty will be stated clearly (Refund, Exchange, or both).

The Satisfaction Warranty covers you if after you’ve received your item from your seller, you discover that you are not happy with the item, you can simply return it for a refund or exchange as offered by the warranty policy. You must submit your claim via an online form within 3 days of receiving the item. You will then need to ship the item back to the seller promptly. Once the seller receives the item, you will be either refunded in full with shipping reimbursements, or the seller will ship you the item you request in exchange.

return policy with seller

If you have not purchased the Upstyla Satisfaction Warranty with the item, you can still work with the seller directly. Upstyla is a marketplace made up of individual sellers who maintain their own storefronts. We encourage sellers to clearly state in the item description their refund policy and any satisfaction guarantee offered. It is in their best interest to do so.

If there is a refund policy or a guarantee in the item description, then you can expect that the seller will make good on it. You need to contact the seller first for a refund. The seller needs to accept your refund request before a refund can be made.

If you have an issue with an item purchased, please let the seller know using the Feedback Loop in the first instance.

If you are not able to resolve matters via the Feedback loop, you should contact the seller directly using the contact seller link from the item listing or from the seller's profile.

If the seller is still unresponsive after follow up contact attempts, please contact Upstyla immediately using the contact us form.

If there is a refund policy or a guarantee in the item description, then you can expect that the seller will make good on it. You need to contact the seller first for a refund.  The seller needs to accept your refund request before a refund can be made.

Your feedback carries a lot of weight and will have a significant impact on the viability of the seller's business on Upstyla. Do use your feedback as your leverage and hold off giving the seller feedback until your issue is resolved to your satisfaction.

Please understand that Upstyla is a marketplace platform for many individual sellers. We are not the seller. We will issue a refund on the seller's behalf if he/she agrees to it. However, rest assured that we will step in to resolve any dispute if you file a complaint on the seller and let us know. 

 

2nd tier purchase protection

All is not lost if your seller fails to ship an item or the item did not meet your expectations.  Remember, if you paid by PayPal, you are protected by their online purchase protection policy.  If you paid by credit/debit card, your credit card issuer will most likely offer online purchase protection too.  Please check with your credit/debit card issuer.

 

shop with confidence

We take great care to build up a culture of trust, quality and reputation as a premier online marketplace. If you have no luck resolving your dispute directly with the seller to your satisfaction and you feel unhappy about it, you may file a complaint on the seller. Please use the contact form to tell us about your complaint. 

Rest assured that all complaints will be fully investigated. We will step in to resolve the dispute and  will do our best to ensure that the bad eggs are banned from Upstyla.

We encourage you to ask the seller questions before you buy to get a feel for the seller's customer service standards. And always check out the seller's feedback for your own assurance and peace of mind.

 

 

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